Frequently Asked Questions 



Q: How do I reset my password? 

A: If you forgot your password, you can reset it using the password reset self-service tool. 


Q: What is my School Login ID? 

A: It's the same as your username. Your username is the first part of your email address before 

Q: What does this error message mean when I try to reset my password: "We were unable to find your personal email address on file in order to email a password reset code. Please contact our service desk for password reset assistance: Call 800.747.8367?" 

A: Contact the Registrar Office to add a personal email address into your account. 


Q: How do I connect to Wi-Fi on-campus? 

A: Students can connect their laptops and mobile devices to the wireless network named, "students" using their username and password. (Username refers the part of your email address before the 


Q: Why can't I log in to the library "Remote Login" web site?  

A: Make sure to enter your username only (not your full e-mail address) all lowercase, and the same password you use for school email.  


Q: How do I get school email on my phone? 

A: The Help Desk recommends using Microsoft's Outlook mobile app, which you can download from the Apple App Store and Google's Play Store. If you prefer to use your iOS or Android device's built-in mail app, Microsoft provides "how to setup email" videos that guide you through the process.